We have made information available which could prove useful in the event of a disaster or accident in Japan.
Please make effective use of it.

Emergency Contact Information

Below is the contact information for an emergency hotline that is available 24 hours a day, 365 days a year.

  • During a Disaster or Emergency

    Japan Visitor Hotline
    -Japan National Tourism Organization (JNTO) Call Center

    English・中文簡体字・中文繁体字・한국어・日本語

    050-3816-2787

  • When Caught Up in an Accident or Crime

    Police (Toll-Free)

    Some Foreign-language Services Available

    110

  • In the Event of Illness, Injury or Fire

    Ambulance・Fire Department (Toll-Free)

    Some Foreign-language Services Available

    119

Useful Information for Emergencies

Below is a list of foreign-language websites and tools used to distribute information regarding disasters, evacuation sites, hospitals where you can receive medical treatment, etc.

For Disaster-Related Information

  • JNTO Global Website

    During a disaster, a series of relevant links can be accessed on the "Important Notice" page of the Japan National Tourism Organization's website.

    English

  • Disaster information provider app「Safety tips」

    Distributes disaster-related information to foreign tourists / visitors.

    English・中文簡体字・中文繁体字・한국어・日本語 / Available in 11 languages

    •  Download from App Store
    •  Get it on Google Play
  • Japan Official Travel App
    (JNTO Official Smartphone App)

    Gives disaster information such as emergency earthquake bulletins and special weather warnings through the "Japan Official Travel App".

    English・中文簡体字・中文繁体字・한국어

    •  Download from App Store
    •  Get it on Google Play

When You Want to go to Hospital

  • Medical Institution Search Engine for Foreign Visitors / Tourists

    Medical institutions which provide treatment in foreign languages can be searched by department and language.

    English・中文簡体字・中文繁体字・한국어・日本語

  • Guidebook

    The guidebook contains how to apply to a medical institution in Japan, finger-pointconversation sheets which are useful to convey symptoms.

    English・中文簡体字・中文繁体字・한국어・ภาษาไทย・日本語

When You Need Translation Services

  • Multilingual voice translation system(VoiceTra)

    This is a voice recognition translation app for foreign languages. You can also use it to translate text.

    English・中文簡体字・中文繁体字・한국어・日本語 / Available in 31 languages

    •  Download from App Store
    •  Get it on Google Play

Everyday Risk and Casualty Insurance

Visitors

There are broadly three different types of risks you may encounter while travelling.
If you already have travel insurance, or any other kind of insurance that covers travel-related risks, from your home country, we highly recommend rechecking your coverage details.
It is important to understand the amount you are insured for, the period of the insurance coverage, the applicable terms and conditions, as well as the type of compensation you are eligible to receive.

Risk of Injury and Illness

"Overseas Travel Insurance" covers you for medical fees, hospitalization charges, etc., which may be incurred while abroad.
While overseas travel insurance is typically entered into before departure from your home country, it is possible to sign up for overseas travel insurance even after entering Japan.
For more details, please inquire at the airport or a tourist information center.

The risk of injuring someone or damaging another person's property

"Overseas Travel Insurance" is a form of insurance that protects against expenses that would otherwise be payable in the event you accidentally injure someone or damage another person's property.
While overseas travel insurance is typically entered into before departure from your home country, it is possible to sign up for overseas travel insurance even after entering Japan.
For more details, please inquire at the airport or a tourist information center.

Rental Car Risk

It is advisable to take out your own automobile insurance policy, otherwise you may have to pay a significant sum of money in the event of a traffic accident while driving a rental vehicle.
While automobile insurance is generally required for renting a vehicle (insurance premiums are typically included in the rental car fee), it is highly recommended to confirm the details as the scope and degree of coverage differs between rental companies.
Furthermore, Japanese traffic rules may not necessarily be the same as those in your home country, and so you should take special care when driving.

Japanese Residents

There are four types of risks surrounding daily life in Japan.

Housing Risk

Dwellings in Japan are exposed not only to the risk of fire, but also to typhoons and heavy rain.
In addition, earthquakes, volcanic eruptions and tsunamis are serious risks with a higher possibility of occurring than in most other nations.
The anticipated level of risk and the amount of preparation required differs greatly depending on the owner of the dwelling.

Risk of Traffic Accidents

As traffic accidents occur at the rate of one-per-minute in Japan, it is possible that you may be a victim or found to be at fault in a traffic accident.
Do you drive, ride a motorcycle, ride a bicycle, or do you walk? As risks differ according to the type of vehicle used, we have to prepare accordingly.

Risk of Injury and Illness

Japan has a public health insurance system. Foreign residents, excluding short- term visitors, etc. are also required to enroll in it.
Such health insurance, however, does not cover all medical expenses.
Certain costs have to be paid by the patient.

The risk of injuring someone or damaging another person's property

You may have to pay compensation if you injure someone or damage another person's property.
In such instances, you may face a claim for damages in the form of high medical expenses or repair bills.